General FAQ

Kaboomracks, is a reputable Bitcoin mining brokerage offering a comprehensive range of services tailored to the crypto mining industry. Our mission is to provide exceptional customer experiences while ensuring the decentralization and security of the blockchain. With a focus on constant evolution and growth, we strive to meet the challenges of this ever-changing ecosystem.

Cryptocurrency Payments
We accept Bitcoin on chain or lightning through OpenNode. We also accept USDC and USDT via ERC20 and TRC20.

Bank Wire Transfer
Wire transfer instructions can be found on your invoice, or by clicking here. An in-person appointment may be required from your local bank to make a wire transfer if you can’t complete the transfer online.

Note: Please be aware that wire transfer fees can sometimes be up to $45 USD. To avoid the fees, try our ACH payment method which has $0 in fees.

ACH payment
ACH payment can be made from your bank or through a form we will provide you from Bill.com. An ACH payment has $0 fees and uses your bank account number and bank routing number to make a payment, which takes 3 business days to clear.

Bank of America Transfer
If you have a Bank of America account, you can make a free, instant payment via direct transfer to our Kaboomracks Bank of America account. The limit for this payment option is higher than with Zelle. See our Bank of America account info here.

Note: Log into your Bank of America account and locate the Transfer tab. Select “To someone’s BofA’s account.”

For customers outside the United States, we accept payments with TransferWise. Transferwise uses an ACH payment method to complete the transaction, therefore be prepared to provide your account information when using this service.

Grades for Used Equipment (below)

Brand New in Boxes
Equipment is in unopened, original packaging from the manufacturer.

Used, Like New: A+
Equipment was unboxed from Original Packaging, but 1) has never been turned on, 2) is still free of dust, debris, and residue, and 3) has been re-boxed back into Original Packaging with serials on boxes matching the Equipment.

Used in Excellent Condition with Original Packaging: A
Equipment was turned on, (“used”), but is free of rust, dust, debris, and residue. Equipment was either run in clean data center conditions, or has been disassembled, cleaned, and reassembled. In Original Packaging with serials on boxes matching the equipment. All the components have been inspected and any non-performance either repaired, replaced, or disclosed.

Used in Excellent Condition: A-
Same as A except not in original packaging from the manufacturer.

Used in Good Condition with Original Packaging: B+
Equipment was turned on, (“used”), and has been dusted to remove clumps of dust and dirt. Free of rust. May still have a thin layer of dust or residue to the touch. All the components (fans, boards, chips, controllers, etc.) have been inspected and any non-performance either repaired, replaced, or disclosed. Verified to run stably. In original packaging, however, serials may or may not match.

Used in Good Condition: B
Same as B+ except not in Original Packaging at all.

Used in Working Condition: B-
Equipment was turned on, (“used”), and all the components have been inspected and any non-performance either repaired, replaced, or disclosed. Verified to run stably. Although components have been inspected, they have not been cleaned. May still contain clumps of dirt and dust in the folds of the boards and heat sinks.

Used in Unverified but Warrantied Condition: C
Equipment was turned on, (“used”), and equipment has neither been inspected nor cleaned. Any non-working components are still eligible for our warranty. Equipment may still contain clumps of dirt and dust in the folds of the boards and heat sinks.

Please contact Nick @kaboomracksNick or Robert @kaboomracksCEO to schedule a date and time for pickup at least one business day in advance. You will only be allowed to book a time for in-person pickup once the goods are confirmed ready to be dispatched.

We will require a photo of the ID of the person or driver who will be picking up in order to schedule a pickup time. That person will need to bring their ID with them when picking up. Additionally, we will also provide you a pickup code, that the person picking will need to know to be allowed to pick up the goods.

We will send you a Google Calendar invitation for the date/time as confirmation of your upcoming visit. Our address is 2848 W. Sweetwater Ave. Ste 2, Phoenix, AZ 85029. Our available hours to meet clients are M-F, 11:00 am to 4:00 pm. Upon arrival, please call, Brian Thaxton: +1 (602) 344-9005. Please give us a heads up when you are on the way

— please give us a heads up when you are on the way
— local pickup is subject to Arizona State Sales Tax. The applicable tax rate is 8.6%
— The easiest way to pay on the spot would be USDC ERC20, USDT ERC20, or BTC. We will require confirmed payment before allowing pickup of the goods. Zelle also may be a workable option if value of your purchase is less than your Zelle sending limit. It would be best if you could make payment at least a business day before your visit (if making a wire); we can offer a live video tour showing your the Equipment you are purchasing.

— If you are hiring a carrier to pickup while you are here, then we will need a BOL at least 1 day in advance of your visit.
— you will be expected to sign a packing slip for the Products you are buying as confirmation that you have picked up the goods.
— once the goods are in your or your carrier’s possession, any damage that may be caused to them by the carrier is your liability

We procure miners from operators around the country, then run them through our refurbishing process. At Kaboomracks, we thoroughly clean, inspect, and test miners before sending them out.

Shipping freight to a residential address and sometimes incur additional fees that will be assessed at the time of dispatch.
Fees such as residential delivery charges and liftgate charges.

Yes. Often times we can

Many miners require 240 volts of electricity. The Bitmain Antminer S19 series, for example requires generally around 3000 watts to run on 240 volts. Many individuals do not have a good outlet to do this already built in their home, so working with an electrician is often a good idea. 

Some individuals have dryer plugs or 240 volt outlets they can use to power their miner, by converting a power cable to fit the outlet. 

To run a miner, you need 3 things. 

  1. Electricity
  2. Internet
  3. A connection to a mining pool

Please consult a member of our sales team if you want to inquire more on this. 

One of the easiest ways to get started is with either the Antminer S9 which can run on a normal house outlet at 120 volts, or our Bitaxe 

Antminer S9: https://kaboomracks.com/product/used-s9-bundle/

Bitaxe: https://kaboomracks.com/product/new-bitaxe-ultra-205/

Hosting FAQ

Yes, you can use your own pool, but we reserve the right to restrict it if we deem the pool is nefarious such as stealing customer funds. In the case a pool has bad connection, and you are getting stale shares, we may encourage you to switch to a pool where you will have a better experience.

We encourage site visits for customers who have ten or more units that they plan to place in the hosting facility. Individuals running the sites are busy so this is why we have this policy.

The site is located near the Pangborn airport in Wenatchee, Washington State

Your power rates are locked in for the duration of your contract and will not change.

Yes the hosting fees are fixed throughout the duration of the hosting contract.

There is a deposit fee paid for the last three months of hosting. The deposit will be applied to the last three months of hosting.

The deposit is credited to the last 3 months of the hosting agreement.

We are not offering VPN access but we do offer our hosting clients the ability to view their miners on Foreman. You can learn more on their website https://foreman.mn/

We don’t require extensive KYC. If you host personally all we need is your name, address and contact information. If your business will be hosting then need to know the company name,  and a contact at the company. We don’t provide financial services so it’s not like an exchange that requires in depth KYC

Yes Kaboomracks will supply serial numbers for all hosted machines if requested at the time of purchase. We encourage customers to request serial numbers of machines and keep them.

We will host your machines however we will first inspect them and evaluate their condition and stability. We do charge handling fee for the service. Only miners in good working order will be in accepted. Kaboomracks provides miner repair services if you choose to have us do the repairs.

12 and 24 months are our standard hosting contract lengths. 

At the end of the hosting period, we will ship your miners to you unless you want to renew your hosting contract.

Hosting contracts may be canceled and will incur the loss of the security deposit. If you give us notice and we can find a replacement for your contract then we will refund the security deposit.

Hosting payments are to be paid by the 15th of the month for the following months hosting service. 

We accept ACH Bank Transfers, Wire Transfers and Bitcoin payments.

Hosting fees are calculated based on the projected kWh used throughout the duration of the year averaged on a monthly basis.

We guarantee 95% uptime for events that are in our control. We will credit your account for the downtime hours exceeding 5%

This link contains a PDF version of the contract that you will be required to docusign before your hosting service will be activated.

The term of the contract and price per kwh will be filled out based on the product and hosting options you choose for your service.